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Your partner in engagement. Through and through.


What does a new breed of marketing services provider look like? It looks just like Ascend, delivering end-to-end services to support every step of your customer engagement strategy.

Engagement Strategy • Concept & Creative • Journey & Campaign Delivery • Technology & Data Management • Performance Assessment & Optimization

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Your partner in engagement. Through and through.


What does a new breed of marketing services provider look like? It looks just like Ascend, delivering end-to-end services to support every step of your customer engagement strategy.

Engagement Strategy • Concept & Creative • Journey & Campaign Delivery • Technology & Data Management • Performance Assessment & Optimization

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Engagement Strategy


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Engagement Strategy


Laying the groundwork for engagement.

Powerful customer engagement is the product of a fully conceived strategy. First, our team works to reveal surprising levels of understanding about your customers and their connection to your brand that enlighten and propel action. Armed with better insight, we deliver the overall strategy and detailed program architecture that define an ideal journey experience for your customer.

 
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insight

Transform the way you think about your customer to illuminate new avenues for engagement. 

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strategy

Design the course from brand vision to true customer engagement.

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architecture

Build the program
architecture that maps the journey experience.

 
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Concept & Creative


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Concept & Creative


A strategy comes alive.

Strong concept and exceptional creative bring engagement strategy to life. Visual design, content, tone and voice are crafted to support a powerful brand message, delivered consistently at every step of the customer journey.

 
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Experiential Design

Conceptual design of the complete journey shapes
the brand experience.

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the message

Clear, consistent brand messaging is delivered
across multiple media channels and touchpoints.

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creative edge

Visual design, content, tone and voice – compelling
brand experiences are profoundly affected by a superior creative work.

 
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Journey & Campaign Delivery


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Journey & Campaign Delivery


Touchpoints of a meaningful relationship.

Ascend brings our experience and insight to all channels of customer engagement, connecting you with your customers at key touchpoints in their journeys. We command the advantages of social and other digital media, deliver effective email and direct campaigns and work side-by-side with sales and call center teams to ensure each customer interaction is a rewarding brand experience.

 
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Web Marketing

Website development,
online advertising and
digital integration

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Content Marketing

Content development, curation and program management

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Email and
Direct Mail

Delivering email and
direct mail programs
and managing integrated communications streams

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Social Media

Implementing social media platforms, managing ongoing programs and monitoring audience response

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Mobile

Design and implementation of mobile apps for both Apple and Google Play platforms

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Sales and Service Channels

Equipping, training and motivating sales teams and call centers for improved customer handling

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Public Relations

Content development and campaign management to augment brand experience and support organizational goals

 
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Technology & Data Management


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Technology & Data Management


Smart technology and data that deliver.

We combine next-generation and proprietary technology with data expertise to orchestrate highly sophisticated customer journeys. Whether you’re just beginning to use data and automation to power marketing efforts or are fully advanced, Ascend helps you raise your game. Welcome to state-of-the-art journey marketing that’s customized to your particular needs.

 
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automation & orchestration tools

Strategic integration and deployment of leading cloud-based marketing automation and orchestration platforms from Marketo, Oracle, Adobe, Kitewheel, Salesforce and more

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advanced decisioning & modeling

Deep analysis, modeling and decisioning using next-generation tools, including machine learning and A.I.

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database Development, integration & deployment

Data layers and CRM platforms that integrate legacy systems with proprietary tools and applications to support sophisticated engagement marketing strategies

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data science

Taming big data through analytics, predictive personalization and modeling, behavior matching and trend analysis

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Performance Assessment & Optimization


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Performance Assessment & Optimization


Measure. Optimize. Repeat.

Customer engagement doesn’t end with brand interaction. It’s a dynamic process requiring continual learning and enhancement after each cycle of experience – diligent tracking, measuring and fine-tuning where needed. We deliver closed-loop performance management to ensure our clients’ engagement strategies and customer journey experiences are fully optimized.

 
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Program / Campaign Assessment

Performing campaign, media and web analytics to identify opportunities and improve program performance

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Dashboard Development and Support

Developing and maintaining integrated dashboards to support team performance

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Performance Management

Facilitating and supporting the performance management function for marketing and sales departments

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Channel Optimization

Assessing and monitoring channel performance to optimize efficiency